Call For Demo

GB HERMES Ticketing System – Smarter, Transparent, and Efficient

The GB HERMES Ticketing System is designed to simplify support and issue tracking while ensuring full transparency for both clients and internal teams. Unlike traditional ticketing tools, GBHERMES offers structured workflows and role-based access, making it ideal for organizations of any size. 

Why the GB HERMES Ticketing System is Unique:

  • Dedicated Flows – Separate ticketing flows for clients and internal teams, ensuring clear communication.

  • Role-Based Access – Custom access for Support, Tester, Developer, and Client roles to maintain security and accountability.

  • Complete Ticket History – Track every ticket with a detailed status timeline for full visibility.

  • Smart Collaboration – Add comments, upload files, and edit or delete attachments with ease.

  • Internal Notes – Keep private notes for internal tracking without sharing them with clients.

  • Seamless Assignment – Assign or reassign tickets with an automatic audit log for accountability.

  • Real-Time Client Updates – Clients can view live progress and updates, ensuring transparency and faster resolution.

With the GB HERMES Ticketing System, your business gains a reliable solution to manage issues, streamline workflows, and improve customer satisfaction—all in one platform.